Select a Topic

• Contact Us
• Order Tracking
• Shipping/Delivery
• Payment Options
• Safe Shopping Guarantee
• Sales Tax
• Privacy/Security
• Subscribe / Unsubscribe
• Returns
• Legal Notice
• FAQs

Shipping

BRITA® Authorized Online Store ships most in stock orders to the U.S. within 1 business day of receipt. Shipping options are provided at the time of check out. Standard shipping rates are shown at right. Standard shipping rates are shown at right. Next day and 2nd day shipping are available. Next day and 2nd day rates will be calculated at time of checkout. Orders shipped to AK, PR, VI, Guam and HI must be shipped by 2nd day air.

You will always have an opportunity to see the full amount of your purchase with shipping charges before you confirm your order. Out of stock items usually ship within 10 business days. Orders with items on back order are held until they can be shipped complete.

Orders can only be shipped within the U.S. and Canada, and to APOs.

Please check with the customs department in your country about its importation policies to avoid unexpected customs fees or duties.

PaymentOptions

We accept Visa, MasterCard, American Express, and Discover.

You can safely enter your credit card number via our secure server, which encrypts all submitted information.

You may also pay for your merchandise by check or money order. To use this method of payment you can send us a note and mail your request together with your payment (Please include the appropriate sales tax for CA, CT and IL delivery addresses) to:

BRITA® Authorized Online Store
20 Constitution Blvd. South
Shelton, CT 06484

Safe Shopping Guarantee

The BRITA® Authorized Online Store Safe Shopping Guarantee protects you while you shop so you never have to worry about credit card safety.

We guarantee that every transaction you make will be 100 percent safe. This means that you pay nothing if unauthorized charges are made to your card as a result of shopping with us.

Sales Tax

All orders shipped to California, Connecticut or Illinois addresses will be subject to sales tax in accordance with State law. Orders shipped elsewhere will not be charged sales tax. Please note that your state and/or municipal government may require you to declare mail order purchases and pay sales tax on them directly.

Returns

Since your satisfaction is a priority we know it is sometimes necessary to exchange or return an item. You may return your purchase within 30 days of purchase for a refund or replacement. To process a return, please follow the steps below:

1. Complete the return section on your order's packing slip.
2. Secure merchandise in original packaging if available and enclose the completed return form.
3. Return merchandise in "as new" condition by pre-paid mail.

You will receive your credit within 7-10 business days. Shipping charges are not refundable.

Our web server automatically collects the domain names (but not the e-mail addresses) of visitors to the BRITA® Authorized Online Store. This information is aggregated to measure the number of visits, average time spent on the site, pages viewed, and other statistical information. The BRITA® Authorized Online Store may contain links to other sites; however we cannot assume responsibility for the content or privacy practices employed by these other sites.

All information gathered about each visitor to the BRITA® Authorized Online Store is subject to and protected by the Electronic Communications Privacy Act. We may, from time to time, share visitor information with third party business partners. The BRITA® Authorized Online Store maintains a private database on its web server for the storage of all such information.

Although we will use all reasonable efforts to safeguard the confidentiality of any visitor information collected, the BRITA® Authorized Online Store will have no liability for disclosure of any visitor information obtained due to errors in transmission or the unauthorized acts of third parties.

The BRITA® Authorized Online Store reserves the right to change or update this privacy policy, or any other policy or practice, at anytime with reasonable notice to users of its website. Any changes or updates will be effective immediately upon posting to the BRITA® Authorized Online Store.

If you would like to add your name to the BRITA® Authorized Online Store(s) marketing list, request that your name be removed, or correct your current information, please write us at:

ATTN: Marketing Department
BRITA® Authorized Online Store
20 Constitution Blvd. South,
Shelton, CT 06484-4302-5403

Please include your full name and telephone number in case we have any questions.

Security

Shopping in the BRITA® Authorized Online Store is safe and secure. To protect your credit card number and other personal information, the BRITA® Authorized Online Store uses VeriSign SSL encryption technology. Your credit card number is digitally scrambled to ensure that is not read by unauthorized third parties.

If you're still concerned about internet security, please contact our customer service department to submit your order by telephone or fax.

Legal Notice

The content of this Internet site is owned or controlled by BRITA® Authorized Online Store and is protected by worldwide copyright laws. Content may be downloaded only for personal use for non-commercial purposes, but content may otherwise not be copied or used in any way.

The owners of this site will use reasonable efforts to include up-to-date and accurate information but make no representations, warranties, or assurances as to the accuracy, currency, or completeness of the information provided. The owners of this site shall not be liable for any damages or injury resulting from your access to, or inability to access, this Internet site, or from your reliance on any information provided at this Internet site.

The trademarks, service marks, trade names, trade dress and products in this Internet site are protected in the United States and internationally. No use of any of these may be made without the prior, written authorization of the owners of these trademarks, service marks, or trade names, except to identify the products or services of the company.
Any personally identifiable information in electronic communications to this Internet site is governed by this site’s Privacy Policy. The owners of this site shall be free to use or copy all other information in any such communications, including any ideas, inventions, concepts, techniques or know-how disclosed therein, for any purposes. Such purposes may include disclosure to third parties and/or developing, manufacturing and/or marketing goods or services.

FAQs

Q) When will my order be processed?

When your order is received, it will be processed within 1 business day.

Q) How long will it take for my order to ship and arrive?

Upon authorization of your credit card, an order confirmation will be sent to the email address you have specified. A shipping confirmation will then be sent to that same email address upon shipment of your order. Most in stock orders are shipped within 1 business day of being placed. Delivery can take between 7-14 business days depending on location and selected ship method.

Q) My order should have arrived by now. What should I do?

If you entered a password at the time that you placed your order, simply provide your information in the order tracking section above. Otherwise, please contact BRITA® Authorized Online Store and we'll be happy to track your order.

Q) How do I know if I am ordering on a secure site?

BRITA® Authorized Online Store encrypts your personal information, such as your credit card number, when transmitting over the Internet using SSL. When your browser is in secure mode, you will notice an unbroken key or lock at the bottom of the page.

Q) What are you going to do with my name and order information?

BRITA® Authorized Online Store does not rent or sell any personal information from Web orders or any off-line orders to third parties. For more information, see our Security and Privacy Policies.

Q) Which credit cards do you accept?

We accept Visa, Master Card, American Express, and Discover.

Q) How do I return a product that I purchased on-line?

It's easy to return an item for an exchange or refund. Indicate the reason for your return on the back of your packing slip. Please repack your order, enclose the packing slip, secure the package and mail to:

BRITA® Authorized Online Store
20 Constitution Blvd. South
Shelton, CT 06484

We'll credit the value of the item and any taxes you were charged. Shipping charges are non-refundable.

Q) Do you ship internationally?

BRITA® Authorized Online Store ships most in stock orders to the U.S., Canada and APO addresses only.

Customs policies vary widely from country to country and you may be subject to import duties and taxes once a shipment reaches your country. Please check with the customs department in your country about its importation policies to avoid unexpected customs fees or duties. The BRITA® Authorized Online Store is NOT responsible for any sales taxes, customs duties or other taxes charged by your customs department. Additionally, when ordering from the BRITA® Authorized Online Store, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.